Suspending and Reactivating an eSIM

Suspending an eSIM

When suspending an eSIM, please note that it will immediately block network access regardless of any Data Pools or other eSIM-level settings. The user will see an "Authentication error" message on their device if they attempt to access the network using the eSIM. 

1. Navigate to the eSIMs page under the Mobile Data section.
2. Select the related eSIM.
3. On the individual eSIM page, click Suspend in the eSIM details section.
4. Click Suspend on the confirmation dialog.

Reactivating an eSIM

If an eSIM is suspended, Re-activating will immediately restore access to the network, including all Data Pools where the eSIM is allowed to use data. 

1. Navigate to the eSIMs page under the Mobile Data section.
2. Select the related eSIM.
3. On the individual eSIM page, click Re-activate in the eSIM details section.
4. Click Activate on the confirmation dialog.